Is Catalyst right for me?

Our primary objective is to deliver exceptional service for all our customers, so we invest in our team members by providing training to help them perform at their best and feel empowered to provide the right solutions every time.

At Catalyst, you’ll find a friendly, supportive and sociable work environment. All team members are valued, with everyone contributing to the high quality service that’s expected by our customers.

To help us provide the best for our customers, we have 6 values that drive the way we do business and how we deliver our service. They define what we stand for and what our customers and suppliers can expect from us.

Focus

Our primary objective is to deliver exceptional service for all our customers. That includes the insurance companies and asset managers we are instructed by and their clients who rely on us for fast and effective solutions.

We build our service around what our customers need, want, and feel. So everything we do makes their lives better.

Value

Our product offering is centred on delivering four essential components to add value to our clients and so provide them with a high quality and cost-effective service:

  • Reducing claim lifecycles
  • Removing unnecessary costs
  • Enhancing the customer journey
  • Fully managing fulfilment by vetted and approved contractors

Expertise

Our customers can be sure that we are the experts in our field. That includes project managers who have many years’ of experience in the services we deliver, and our claims handlers who are fully trained and empowered to provide the right solutions every time.

Integrity

We act in the best interests of all parties involved in the projects we undertake, so a fair outcome is always achieved. We do this by having a strict ethical code, followed by our colleagues and network contractors. We are also open and transparent in our dealings, always seeking to communicate well with all parties in the work we do.

Innovation

We are constantly looking at ways to improve the services we provide and introduce new products our customers will value. We do this by investing in research and development and through smart use of data analysis so we can give customers clear advice on future risks and trends.

Wellbeing

We match or technical expertise with a caring approach to doing business. This starts with properly supporting our teams so they have the training, knowledge and technology they need to do a great job in a pleasant working environment. We also seek to fully consider the wellbeing of our customers, so we leave them happier and better able to face future challenges.

Latest News From Catalyst

Helping business and domestic customers every day of the year

Catalyst in line for prestigious business awards hat-trick

Awards

Catalyst in line for prestigious business awards hat-trick

Catalyst Services UK has been selected as a finalist in a national insurance award and two business awards in recognition of its service excellence and as a great place to work....

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Now’s the time to support The Insurance Charities says Catalyst’s Brad Jackson

Charity

Now’s the time to support The Insurance Charities says Catalyst’s Brad Jackson

Catalyst Services UK Managing Director Brad Jackson explains why he is a big supporter of The Insurance Charities and what others can do to assist in its important work....

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Insurer praises Catalyst for rapid home emergency service set-up

Company News

Insurer praises Catalyst for rapid home emergency service set-up

A leading insurer has praised Catalyst Services UK for its rapid mobilisation of a home emergency service, citing its work ethic and expertise as key reasons the project has been a significant success....

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