Our Values


Our values drive the way we do business and how we deliver our service. They define what we stand for and what our customers and suppliers can expect from us.


Our primary objective is to deliver exceptional service for all our customers. That includes the insurance companies and asset managers we are instructed by and their clients who rely on us for fast and effective solutions.

We build our service around what our customers need, want, and feel. So everything we do makes their lives better.


Our product offering is centred on delivering four essential components to add value to our clients and so provide them with a high quality and cost-effective service:

  • Reducing claim lifecycles
  • Removing unnecessary costs
  • Enhancing the customer journey
  • Fully managing fulfilment by vetted and approved contractors


Our customers can be sure that we are the experts in our field. That includes project managers who have many years’ of experience in the services we deliver, and our claims handlers who are fully trained and empowered to provide the right solutions every time.


We act in the best interests of all parties involved in the projects we undertake, so a fair outcome is always achieved. We do this by having a strict ethical code, followed by our colleagues and network contractors. We are also open and transparent in our dealings, always seeking to communicate well with all parties in the work we do.


We are constantly looking at ways to improve the services we provide and introduce new products our customers will value. We do this by investing in research and development and through smart use of data analysis so we can give customers clear advice on future risks and trends.


We match or technical expertise with a caring approach to doing business. This starts with properly supporting our teams so they have the training, knowledge and technology they need to do a great job in a pleasant working environment. We also seek to fully consider the wellbeing of our customers, so we leave them happier and better able to face future challenges.

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