Claims Team Apprentice

Catalyst Services UK Ltd, Delph Office. are recruiting an Apprentice, to join our customer focussed Claims Team. This is an exciting opportunity to join a specialist team.


As an Apprentice you will learn all aspects of Underground Service Claims Management. We will ensure that you have a rigorous Training Programme and access to Insurance material and relevant qualifications.

You will learn how to:

  • Carry desk-top handling of insurance claims.
  • Provide administrative support and handle incoming and outgoing calls for the insurance function and ensure the delivery of service to our clients to the required standards.
  • Work flexibly, in a rapidly developing office environment.


  • Full-time
  • Permanent

The Apprenticeship period may be up to three (3) years, after which you will have a good understanding of Insurance practice and an Insurance related qualification (CII or other).


  • Communicate effectively when making outbound or taking inbound calls.
  • Develop and maintain working relationships with both internal and external customers.
  • Take incoming instructions, manage, and appoint the appropriate claim roles.
  • Ensure that KPIs and deadlines are met throughout the insurance claims handling process.
  • Update company systems’ ensuring all information is recorded in an accurate and timely manner and in accordance with company processes and procedures.
  • Close down of insurance claims on completion of works ensuring that all necessary paperwork and management information is in place.
  • Conversion of claims to invoice to the appropriate party
  • Maintenance of claims data on claims database system.
  • Ensure full compliance with the Data Protection Act 1998 at all times.
  • Ensure average lifecycle is kept to a minimum through proactive claims handling.

To act as a contributing member of the team and undertake such other duties as reasonably required.


  • ‘A’ Level Qualifications (preferably math’s, technical skills)
  • Possesses or Working towards Cert CII or equivalent (If school leaver n/a)
  • Pleasant, clear telephone manner
  • Strong interpersonal skills and able to communicate, both verbal and written at all levels within the organisation
  • Capable of working under own initiative and without supervision
  • Numerate and methodical with a keen eye for detail
  • A proactive self-starter and demonstrate a can-do attitude
  • Strong organisational skills and the ability to work to tight deadlines and schedules
  • Competent in the use of Microsoft Office i.e., Word, Excel, and Outlook


  • Catalyst Academy Training
  • Opportunity to progress and develop your skills
  • Annual Salary review
  • Performance based Bonus Scheme
  • Smart casual dress code
  • Social events
  • Company pension
  • On-site parking
  • Work from home (Hybrid Model)
  • Employee wellness


We are a well-established, specialist, innovative company which is growing fast. We constantly require the right people to join our Catalyst family. We are an inclusive employer, with the wellbeing of our employees at the heart of everything we do. Come and join the Catalyst family and experience the difference.


  • Focus
  • Value
  • Expertise
  • Integrity
  • Innovation
  • Wellbeing


  • All work is conducted in adherence with Government Guidelines

Apply Now

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