December 15, 2025
Catalyst colleagues share Christmas cheer with local families
Colleagues at Catalyst Services UK have helped the company provide Christmas gifts for families,...
Our teams at Catalyst Services UK are experts in supporting insurance providers and their customers during the investigation and resolution of insurance claims.
We provide a national service, with qualified and experienced claims handlers backed by operational teams right across the UK, to respond quickly, decisively, and safely for claims specialists.
We have particular expertise in investigating and carrying out repairs on underground assets, including drainage and water supply pipe systems, as well as responding to subsidence claims.
Catalyst works directly with insurance companies and loss adjusters, with proven quality systems and procedures that ensure consistent, excellent service along the entire claim journey.
Catalyst Services UK invests significantly in developing the skills of it teams and sharing expertise with claims professionals across the insurance industry.
Through our Catalyst Training Academy we offer courses providing insights into key aspects of the underground services we deliver and claims handling expertise.
Collectively, Catalyst has many years of experience in our specialist services and in delivering high quality services for the insurance industry.
Our managed network of audited technical suppliers allows us to respond rapidly with the right services and latest technologies anywhere in the UK.
Our managed network of audited technical suppliers allows us to respond rapidly with the right services and latest technologies anywhere in the UK.
Catalyst has quality systems in place that help guarantee that our services are transparent, consistent and delivered to a high standard.
We are ‘catalysts’ for best service. Our senior management team and claims handlers care about the claims customers we assist.
Through our Catalyst Training Academy, we continuously coach and train our own teams and suppliers, as well as client and industry colleagues.
Catalyst people don’t rest of their laurels. We’re always striving to do better, and add more value, both in what we do and how we do it.
From call to completion, we support our insurance claims clients and their customers every step of the way, with great communication a key priority.
We project manage every surveying, investigation, repair and remediation task we carry out, striving to achieve first time fixes and positive outcomes.
We continuously monitor, audit and seek to improve our work. Which is why so many customers say they are delighted with the quality of our service.
Helping business and domestic customers every day of the year
December 15, 2025
Catalyst colleagues share Christmas cheer with local families
Colleagues at Catalyst Services UK have helped the company provide Christmas gifts for families,...
December 12, 2025
Gemma makes it a double with second Kudos of Year Award
Property claims handler Gemma has completed an amazing double by winning the Catalyst Services...
December 11, 2025
Insurance providers urged to join national body to meet the subsidence challenge
Effective communication will be vital if the insurance claims industry is to respond decisively...