Our People

Catalyst Services UK’s service is built on the expertise and experience of its people. Members of our senior management team have many decades of experience in delivering high quality service to the insurance industry.

They share their know-how with all colleagues – through mentoring, structured in-house training and accredited training – to create a qualified and motivated team that always wants to deliver the best possible service for insurance clients and their customers, as well as our commercial and domestic clients.

Brad Jackson ACII MCMI

Brad Jackson ACII MCMI

Managing Director

Brad Jackson is the founder of Catalyst Services UK and a Chartered Insurance Practitioner. He has 18 years’ experience delivering services to the insurance industry. Catalyst is based on his vision of bringing together the customer, client and contractor to provide fast, transparent and highly efficient repair and remediation services.

John Townsend ACA

John Townsend ACA

Finance Director

John is a highly experienced accountant and finance director who also has a strong background in strategic business consultancy and active support for charities in the North West. This combination of strong financial and business acumen is invaluable for Catalyst as we seek to grow and develop our business while remaining financially strong and stable.

Stella Fidler ACA

Stella Fidler ACA

Financial Controller

Stella Fidler has worked as a chartered accountant for more than 30 years. Before joining Catalyst Services UK, she held senior positions in other organisations, including finance manager and finance director. Stella's experience covers a range of business sectors, including 10 years working in financial services.

Yvonne Bardsley

Yvonne Bardsley

Business Improvement Manager

Yvonne has extensive experience in the insurance industry across claims, underwriting, and operational management. She has contributed to consistent and exceptional results, serving as a chief executive officer, shareholder of an underwriting manager, and as a director of financial services businesses in South Africa. Yvonne is passionate about the insurance industry, its people and its continuous improvement.

Jon Haddon ACII

Jon Haddon ACII

Head of Business Development

Jon Haddon has more than four decades of experience working at senior management and director level in the insurance and associated building services sector. He gives Catalyst unrivalled experience, insight, and expertise in designing and delivering services that add maximum value for our customers and their own clients.

Paul Duddle

Paul Duddle

Head of Technical and Network

Paul Duddle has more than 25 years’ technical experience in carrying out drainage, water mains and subsidence investigations, as a director-level engineering lead, technical consultant and trainer. He is responsible for developing Catalyst’s exceptional degree of technical competence in delivering a wide range of coordinated specialist services.

Mark Johnston

Mark Johnston

Quality Assurance and Network Manager

Mark Johnston has more than 20 years’ technical and operational experience in drainage and water service investigation and repair. He is responsible for selecting contractors for the Catalyst network, managing the network, and maintaining our rigorous quality standards through in-depth auditing. He also provides technical advice for the claims team and network.

Simon Daly

Simon Daly

Head of Operations

Simon Daly has more than 16 years’ experience delivering services to the insurance industry. He makes sure the services Catalyst delivers, and the systems they rely on, operate smoothly and are continuously improved. Simon has been responsible for the operational management of underground service claims for top UK insurance providers, specialising in improving efficiency and customer experience.

Latest News From Catalyst

Helping business and domestic customers every day of the year

Catalyst’s Paul Duddle reappointed to Subsidence Forum executive

Company News

Catalyst’s Paul Duddle reappointed to Subsidence Forum executive

Paul Duddle, Head of Technical and Network at Catalyst Services UK, has been reappointed to the executive committee of the Subsidence Forum....

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Catalyst in line for prestigious business awards hat-trick

Awards

Catalyst in line for prestigious business awards hat-trick

Catalyst Services UK has been selected as a finalist in a national insurance award and two business awards in recognition of its service excellence and as a great place to work....

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Now’s the time to support The Insurance Charities says Catalyst’s Brad Jackson

Charity

Now’s the time to support The Insurance Charities says Catalyst’s Brad Jackson

Catalyst Services UK Managing Director Brad Jackson explains why he is a big supporter of The Insurance Charities and what others can do to assist in its important work....

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