Our People

Catalyst Services UK’s service is built on the expertise and experience of its people. Members of our senior management team have many decades of experience in delivering high quality service to the insurance industry.

They share their know-how with all colleagues – through mentoring, structured in-house training and accredited training – to create a qualified and motivated team that always wants to deliver the best possible service for insurance clients and their customers, as well as our commercial and domestic clients.

Brad Jackson ACII MCMI

Brad Jackson ACII MCMI

Managing Director

Brad Jackson is the founder of Catalyst Services UK and a Chartered Insurance Practitioner. He has 18 years’ experience delivering services to the insurance industry. Catalyst is based on his vision of bringing together the customer, client and contractor to provide fast, transparent and highly efficient repair and remediation services.

John Townsend ACA

John Townsend ACA

Finance Director

John Townsend is a highly experienced accountant and finance director who also has a strong background in strategic business consultancy and active support for charities in the North West. This combination of strong financial and business acumen is invaluable for Catalyst as we seek to grow and develop our business while remaining financially strong and stable.

Stella Fidler ACA

Stella Fidler ACA

Financial Controller

Stella Fidler has worked as a chartered accountant for more than 30 years. Before joining Catalyst Services UK, she held senior positions in other organisations, including finance manager and finance director. Stella's experience covers a range of business sectors, including 10 years working in financial services.

Yvonne Bardsley

Yvonne Bardsley

Business Improvement Manager

Yvonne Bardsley has extensive experience in the insurance industry across claims, underwriting, and operational management. She has contributed to consistent and exceptional results, serving as a chief executive officer, shareholder of an underwriting manager, and as a director of financial services businesses in South Africa. Yvonne is passionate about the insurance industry, its people and its continuous improvement.

Jon Haddon ACII

Jon Haddon ACII

Head of Business Development

Jon Haddon has more than four decades of experience working at senior management and director level in the insurance and associated building services sector. He gives Catalyst unrivalled experience, insight, and expertise in designing and delivering services that add maximum value for our customers and their own clients.

Paul Duddle

Paul Duddle

Head of Technical and Network

Paul Duddle has more than 25 years’ technical experience in carrying out drainage, water mains and subsidence investigations, as a director-level engineering lead, technical consultant and trainer. He is responsible for developing Catalyst’s exceptional degree of technical competence in delivering a wide range of coordinated specialist services.

Mark Johnston

Mark Johnston

Quality Assurance and Network Manager

Mark Johnston has more than 20 years’ technical and operational experience in drainage and water service investigation and repair. He is responsible for selecting contractors for the Catalyst network, managing the network, and maintaining our rigorous quality standards through in-depth auditing. He also provides technical advice for the claims team and network.

Paul Slattery

Paul Slattery

Operations Manager

Paul has worked as an operational manager for more than 20 years, including 14 years in the drainage industry. He leads our claims team and works closely with our field teams to deliver a seamless service for insurance clients and their customers. He is an expert in using digital systems to deliver highly responsive services, and in continuously improving processes to optimise customer experience.

John Carrington

John Carrington

Technical Claims Manager

John Carrington has more than 15 years’ experience as a technical claims manager. He leads on complex drainage and water supply claims and projects, and provides technical support for Catalyst claims handlers. This includes work that involves repair and replacement of all off-line drainage systems, including septic tanks and sewage treatment plants.

Latest News From Catalyst

Helping business and domestic customers every day of the year

Ability and enthusiasm wins Damian insurance career boost

Company News

Ability and enthusiasm wins Damian insurance career boost

Catalyst Services UK has made its latest internal promotion as it continues to develop its operation to meet growing demand for its services. Damian Elder, who joined Catalyst in January 2023, has been promoted to be a property claims handler. He joined the business after moving to the UK from Johannesburg, South Africa....

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Catalyst’s Paul Duddle voted into top job at subsidence forum

Company News

Catalyst’s Paul Duddle voted into top job at subsidence forum

Paul Duddle, Head of Technical and Network at Catalyst Services UK, has been selected to be the Vice-Chair of the Subsidence Forum, the expert body for subsidence in the United Kingdom....

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Emily and Joe achieve insurance qualification success

Awards

Emily and Joe achieve insurance qualification success

Catalyst colleagues Emily Carter and Joe Langridge have taken a major step forward in their careers as insurance professionals by being awarded their Chartered Insurance Institute Certificates. ...

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