Maintaining high and consistent quality standards across our managed network of specialist service suppliers is central to our success.
We have aligned the development of our network with the needs of our insurance clients – continuously developing our capabilities to be able to deliver services that meet all challenges they may face.
Catalyst has a bespoke supplier onboarding process, with structured training so we can be confident of delivering service to the high standards expected.
We only recruit specialist contractors who we judge to be capable and motivated to meet the service levels we set.
All new contractors are rigorously audited by our QA Network team and are then continuously performance managed, a process that includes site visits.
Performance indicators include audit and SLA results, work and report quality, claim handler feedback, and policy holder feedback.
All our service suppliers use Catalyst’s reporting format so we can maintain consistent, measurable performance across the national network.