Catalyst guarantees and service promise

We want our customers to be entirely happy with our service. This is why we make a service promise based on our values as a business and as people.

View our values

Our service promise

For every job we undertake, we strive to ensure it is carried out to the highest possible standard and with all aspects of our work communicated transparently with our clients and their customers.

We seek to act, at all times, with integrity, delivering the best possible value and carrying out work safely and with full care and consideration for customers and all other people.

Where customers may have concerns about our work, we have a policy and procedure for ensuring these are dealt with quickly, transparently and fairly.

Service guarantees

Catalyst provides service guarantees for all work undertaken, covering the quality of work, parts used, and whether the work was fit for purpose. Specific terms are determined by the tasks required for each project.

Latest News From Catalyst

Helping business and domestic customers every day of the year

Insurer praises Catalyst for rapid home emergency service set-up

Company News

Insurer praises Catalyst for rapid home emergency service set-up

A leading insurer has praised Catalyst Services UK for its rapid mobilisation of a home emergency service, citing its work ethic and expertise as key reasons the project has been a significant success....

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Catalyst strengthens team to prepare for ‘fantastic opportunities’

Company News

Catalyst strengthens team to prepare for ‘fantastic opportunities’

Yvonne Bardsley said: “Catalyst has fantastic opportunities ahead. It’s an established and highly respected...

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After the storm – it’s time to check your drains

Domestic

After the storm – it’s time to check your drains

Storms that have battered the UK will have created hidden risks in the drainage...

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From call to completion

Our experienced team will help you every step of the way

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