Catalyst guarantees and service promise

We want our customers to be entirely happy with our service. This is why we make a service promise based on our values as a business and as people.

Our service promise

For every job we undertake, we strive to ensure it is carried out to the highest possible standard and with all aspects of our work communicated transparently with our clients and their customers.

We seek to act, at all times, with integrity, delivering the best possible value and carrying out work safely and with full care and consideration for customers and all other people.

Where customers may have concerns about our work, we have a policy and procedure for ensuring these are dealt with quickly, transparently and fairly.

Service guarantees

Catalyst provides service guarantees for all work undertaken, covering the quality of work, parts used, and whether the work was fit for purpose. Specific terms are determined by the tasks required for each project.