Catalyst guarantees and service promise

We want our customers to be entirely happy with our service.

This is why we make a service promise based on our values as a business and as people.

View our values

Our service promise

For every job we undertake, we strive to ensure it is carried out to the highest possible standard and with all aspects of our work communicated transparently with our clients and their customers.

We seek to act, at all times, with integrity, delivering the best possible value and carrying out work safely and with full care and consideration for customers and all other people.

Where customers may have concerns about our work, we have a policy and procedure for ensuring these are dealt with quickly, transparently and fairly.

Service guarantees

Catalyst provides service guarantees for all work undertaken, covering the quality of work, parts used, and whether the work was fit for purpose. Specific terms are determined by the tasks required for each project.

Latest News From Catalyst

Helping business and domestic customers every day of the year

Training delivers best service for claims customers and insurers

Company News

Training delivers best service for claims customers and insurers

Claims handlers and customer service advisors at Catalyst Services UK have been undergoing internal...

Read More

Kudos to Jonathan – Catalyst’s latest award winner

Awards

Kudos to Jonathan – Catalyst’s latest award winner

Professionalism, willingness to learn and very positive customer feedback are among the attributes and...

Read More

Wear it and share it – welcome to Our Community Wardrobe

Community

Wear it and share it – welcome to Our Community Wardrobe

Sally Maher had spent years raising money or taking in donations to collect toys...

Read More

From call to completion

Our experienced team will help you every step of the way

Read our Trustpilot Reviews

Contact Form