Catalyst guarantees and service promise

We want our customers to be entirely happy with our service. This is why we make a service promise based on our values as a business and as people.

View our values

Our service promise

For every job we undertake, we strive to ensure it is carried out to the highest possible standard and with all aspects of our work communicated transparently with our clients and their customers.

We seek to act, at all times, with integrity, delivering the best possible value and carrying out work safely and with full care and consideration for customers and all other people.

Where customers may have concerns about our work, we have a policy and procedure for ensuring these are dealt with quickly, transparently and fairly.

Service guarantees

Catalyst provides service guarantees for all work undertaken, covering the quality of work, parts used, and whether the work was fit for purpose. Specific terms are determined by the tasks required for each project.

Latest News From Catalyst

Helping business and domestic customers every day of the year

Catalyst’s Paul Duddle reappointed to Subsidence Forum executive

Company News

Catalyst’s Paul Duddle reappointed to Subsidence Forum executive

Paul Duddle, Head of Technical and Network at Catalyst Services UK, has been reappointed to the executive committee of the Subsidence Forum....

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Catalyst in line for prestigious business awards hat-trick

Awards

Catalyst in line for prestigious business awards hat-trick

Catalyst Services UK has been selected as a finalist in a national insurance award and two business awards in recognition of its service excellence and as a great place to work....

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Now’s the time to support The Insurance Charities says Catalyst’s Brad Jackson

Charity

Now’s the time to support The Insurance Charities says Catalyst’s Brad Jackson

Catalyst Services UK Managing Director Brad Jackson explains why he is a big supporter of The Insurance Charities and what others can do to assist in its important work....

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