Catalyst guarantees and service promise

We want our customers to be entirely happy with our service. This is why we make a service promise based on our values as a business and as people.

View our values

Our service promise

For every job we undertake, we strive to ensure it is carried out to the highest possible standard and with all aspects of our work communicated transparently with our clients and their customers.

We seek to act, at all times, with integrity, delivering the best possible value and carrying out work safely and with full care and consideration for customers and all other people.

Where customers may have concerns about our work, we have a policy and procedure for ensuring these are dealt with quickly, transparently and fairly.

Service guarantees

Catalyst provides service guarantees for all work undertaken, covering the quality of work, parts used, and whether the work was fit for purpose. Specific terms are determined by the tasks required for each project.

Latest News From Catalyst

Helping business and domestic customers every day of the year

Drumroll please – the ILC Spot the Difference Winners Are…

Awards

Drumroll please – the ILC Spot the Difference Winners Are…

We asked visitors to our stand at the I Love Claims Home and Property...

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Catalyst technical team ready for I Love Claims conference

Company News

Catalyst technical team ready for I Love Claims conference

Technical experts from Catalyst Services UK are looking forward to engaging with insurance professionals...

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Catalyst welcomes John Carrington as technical claims manager

Company News

Catalyst welcomes John Carrington as technical claims manager

Catalyst Services UK is delighted to announce it has appointed highly experienced drainage and insurance claims expert John Carrington as its technical claims manager....

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From call to completion

Our experienced team will help you every step of the way

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