Read our news article about drainage, water supply, and subsidence risks
Our teams at Catalyst Services UK are experts in supporting insurance providers and their customers during the investigation and resolution of insurance claims.
We provide a national service, with qualified and experienced claims handlers backed by operational teams right across the UK, to respond quickly, decisively, and safely for claims specialists.
We have particular expertise in investigating and carrying out repairs on underground assets, including drainage and water supply pipe systems, as well as responding to subsidence claims.
Catalyst works directly with insurance companies and loss adjusters, with proven quality systems and procedures that ensure consistent, excellent service along the entire claim journey.
Catalyst Services UK invests significantly in developing the skills of it teams and sharing expertise with claims professionals across the insurance industry.
Through our Catalyst Training Academy we offer courses providing insights into key aspects of the underground services we deliver and claims handling expertise.
Collectively, Catalyst has many years of experience in our specialist services and in delivering high quality services for the insurance industry.
Our managed network of audited technical suppliers allows us to respond rapidly with the right services and latest technologies anywhere in the UK.
Catalyst has quality systems in place that help guarantee that our services are transparent, consistent and delivered to a high standard.
We are ‘catalysts’ for best service. Our senior management team and claims handlers care about the claims customers we assist.
Through our Catalyst Training Academy, we continuously coach and train our own teams and suppliers, as well as client and industry colleagues.
Catalyst people don’t rest of their laurels. We’re always striving to do better, and add more value, both in what we do and how we do it.
From call to completion, we support our insurance claims clients and their customers every step of the way, with great communication a key priority.
We project manage every surveying, investigation, repair and remediation task we carry out, striving to achieve first time fixes and positive outcomes.
We continuously monitor, audit and seek to improve our work. Which is why so many customers say they are delighted with the quality of our service.
Catalyst were great, very friendly customer services. They re-sleeved my aging cracked and root infested drainage system. The chaps who did the work were very respectful and professional, even trying to minimise noise as my daughter was sleeping after her night shift 👌👏 I overpaid due to a miscommunication and they refunded me instantly, highly recommended company 🤩
Andrew Cosmatos
Catalyst were prompt, efficient and extremely helpful. All work completed to a good standard.
Alice Pughe
Highly recommend.
I had to get a CCTV survey done to satisfy a home buyer survey concern and catalyst had someone out within a couple hours.
J C
We had a blocked sewer drain last week and Catalyst attended the same day to jet through and clean the drain, as well as check with a camera. We were very satisfied with their work.
Sean Figov
We had a mains water pipe leak and our insurance company assigned Catalyst to deal with it. They fixed the leak back in April, but yesterday the same spot started leaking again and Catalyst sent someone to fix it this morning. Extremely happy with the very friendly service we received from them, and would definitely recommend them. Thank you very much
Will Davies
I am very happy with the service they provided. It was a brilliant service from the very beginning to the end. Everyone who contacted me on the phone was very polite and helpful. The dealt with my emergency straight away. Their mechanic who attended to my property was very efficient, polite and helpful. He checked every possible option to figure out the problem and dealt with it in no time at all. They should pay him king’s ransom for the job he does
suna coverdale
Very rapid contact by phone and operative visited the same evening. Extremely happy with outcome.
Bill Matthews
Charlotte Jones
The office responded very quickly when they were contacted by my insurance provider. Contractor arrived as promised the next morning. He was very helpful and sorted out the problem. He even made a phone call for me to my water provider. I would recommend this service
Julia Lowe
Catalyst Services were the contractors used by my Building Society Home Insurance for a blocked drain issue at my property. They were very hepful, they answer calls straight away, call you back and email, fantastic communications. The problen wasn’t straightforward as it was found after several attempts to unblock, there was a man-hole/drain hidden under my decking, completely unbeknown to me. So the decking was removed so the drain could be located and unblocked and checked for any defects. The guys worked so hard and were always polite and keep me informed of what was happening. Emily and Jonathan were my contacts at Catalyst and they were great. I would highly recommend the team.
Ann Mackenzie
Helping business and domestic customers every day of the year
November 11, 2026
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