Ben’s a man on a mission with insurance exam success

Catalyst Services UK insurance apprentice Benjamin Thomas is learning fast – he has passed the largest module of his Chartered Insurance Institute Certificate in just six months.

He has passed the General Insurance Business exam (IF2) and is now looking forward to completing the two remaining modules of his insurance claims handler apprenticeship.

Ben was presented with his pass certificate by Catalyst Managing Director Brad Jackson. He has been helped along the way by coaching from more experienced Catalyst colleagues and support provided by the company’s apprenticeship partner, The Wiser Academy.

Putting learning into practice

He said: “Catalyst has been great as an employer because I was given two hours a day of revision time to prepare for two weeks before the exam, so I was confident I knew the course content.

“I wanted to get the biggest module out of the way first, so I didn’t have to worry about it for longer than I needed to. I’ve learned a lot, and have been putting my knowledge into practice every day.”

Ben certainly had to learn a lot to pass the exam, including insurance law and regulations, customer service, underwriting practice, and the work of independent regulatory bodies, to name just a few topics.

‘Fantastic’ support structure

Catalyst Business Improvement Manager Yvonne Bardsley said: “It’s still early days, but Ben has been very diligent in his studies, and we expect him to continue to do very well. Ben has been provided with a fantastic support structure within the operational management team.

“His success epitomises Catalyst’s desire to attract bright and motivated people into the insurance claims industry and support them with training to deliver excellent service for our clients and their claims customers.”

Catalyst delivers a range of high quality belowground and home emergency services on behalf of a growing number of insurance providers, insurance brokers, and loss adjusters.

They include: drainage investigations, repair and rehabilitation for mains and off-mains systems; water supply pipe repairs and replacement; water leak detection; subsidence investigations; and environmental services.

Find out more

Go to the Catalyst careers page for more information about working with us and to view current vacancies.