Property Claims Handler

Catalyst Services UK Ltd, Delph Office, is recruiting a skilled and experienced Property Claims Handler, to join our customer-focussed Claims Team. This is an exciting opportunity to join a specialist team.

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JOB PURPOSE

Due to growth and development within our team, we are looking for an additional customer service driven, enthusiastic and motivated colleague. They will be responsible for the daily management of property claims, ensuring client retention and service excellence, whilst building strong relationships with all stakeholders.

JOB TYPES

Full-time
Permanent

KEY RESPONSIBILITIES

Proactively manage claims from first notification through to finalisation.
Ensure the prompt appointment and oversight of relevant network contractors.
Collate and provide complete and accurate information to contractors to enable them to action and respond in line with our requirements.
Manage incoming enquiries from clients, insurers, contractors, and policyholders in a professional and timely manner.
Liaise with clients, insurers, contractors, and policyholders to gather information, provide updates, and manage expectations to ensure a smooth customer journey.
Ensure all claims and enquiries are managed within the appropriate SLAs and KPIs.
Continuously seek ways to improve processes and procedures.
The ability to interpret site specific data, information, and images to make decisions on policy liability, approve estimates and scopes of work. Additionally, to decline claims, amend scopes of work, and discuss contractor reports and estimates.
Technical report writing ability.
Continuous professional development and maintenance of Insurance Industry knowledge.
Ensure full compliance with all relevant regulation and legislation, including:
data protection law and health and safety regulations.

Catalyst specific training will be provided

EXPERIENCE, KNOWLEDGE, AND SKILL

GCSE or equivalent (preferred)
Claims experience, underground services, drainage, plumbing & heating
(minimum 1 year)
Customer service driven
Motivated to achieve results
Ability to work in fast paced environment against deadlines
Insurance Qualification/s
Excellent Communication skill (verbal and written)
Strong relationship skills
Good IT skills, Microsoft Office, Outlook, Excel, and Word
Valid DBS check

BENEFITS

Catalyst Academy Training
Opportunity to progress and develop your skills
Annual Salary review
Performance based Bonus Scheme
Smart casual dress code
Social events
Company pension
On-site parking
Employee wellness

ABOUT US

We are a well-established, specialist, innovative company which is growing fast. We constantly require the right people to join our Catalyst family. We are an inclusive employer, with the wellbeing of our employees at the heart of everything we do. Come and join the Catalyst family and experience the difference.