Catalyst guarantees and service promise

We want our customers to be entirely happy with our service.

This is why we make a service promise based on our values as a business and as people.

View our values

Our service promise

For every job we undertake, we strive to ensure it is carried out to the highest possible standard and with all aspects of our work communicated transparently with our clients and their customers.

We seek to act, at all times, with integrity, delivering the best possible value and carrying out work safely and with full care and consideration for customers and all other people.

Where customers may have concerns about our work, we have a policy and procedure for ensuring these are dealt with quickly, transparently and fairly.

Service guarantees

Catalyst provides service guarantees for all work undertaken, covering the quality of work, parts used, and whether the work was fit for purpose. Specific terms are determined by the tasks required for each project.

Latest News From Catalyst

Helping business and domestic customers every day of the year

Catalyst to showcase drain repair best practice at subsidence training day

Training

Catalyst to showcase drain repair best practice at subsidence training day

Insurance claims specialist Catalyst Services UK will be demonstrating drainage pipe lining techniques at...

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The first storm of winter has passed – what can we learn from it?

Environment

The first storm of winter has passed – what can we learn from it?

Storm Amy – the first storm of the winter – passed over the UK...

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Catalyst reaffirms commitment to equality in the workplace

Company News

Catalyst reaffirms commitment to equality in the workplace

Insurance claims specialist Catalyst Services UK has reaffirmed its comment to fostering gender balance...

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Our experienced team will help you every step of the way

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