Catalyst guarantees and service promise

We want our customers to be entirely happy with our service.

This is why we make a service promise based on our values as a business and as people.

View our values

Our service promise

For every job we undertake, we strive to ensure it is carried out to the highest possible standard and with all aspects of our work communicated transparently with our clients and their customers.

We seek to act, at all times, with integrity, delivering the best possible value and carrying out work safely and with full care and consideration for customers and all other people.

Where customers may have concerns about our work, we have a policy and procedure for ensuring these are dealt with quickly, transparently and fairly.

Service guarantees

Catalyst provides service guarantees for all work undertaken, covering the quality of work, parts used, and whether the work was fit for purpose. Specific terms are determined by the tasks required for each project.

Latest News From Catalyst

Helping business and domestic customers every day of the year

Can you dig it? Catalyst backs amateur football club with sponsor deal

Community

Can you dig it? Catalyst backs amateur football club with sponsor deal

Insurance claims service provider Catalyst Services UK has made sure there is no risk...

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Catalyst drainage expertise contributes to subsidence training day success

Training

Catalyst drainage expertise contributes to subsidence training day success

Drainage expertise from Catalyst Services UK has contributed to the Subsidence Forum Training Day...

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Catalyst team steps up to make donation to food bank

Charity

Catalyst team steps up to make donation to food bank

Colleagues at Catalyst Services UK have prepared hundreds of items of food to give...

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From call to completion

Our experienced team will help you every step of the way

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