Catalyst marks 10th anniversary with ‘impressive’ training day for industry professionals

Catalyst Services UK has celebrated its 10th anniversary by hosting a demonstration day and celebration evening, drawing praise from insurance industry professionals for the opportunity to experience its specialist techniques first-hand.

The event, at Oldham Athletic football ground, showcased Catalyst’s expertise and the Catalyst Training Academy’s commitment to sharing knowledge with the claims industry.

A day of insight and expertise

The event brought together insurer and loss adjuster clients with Catalyst colleagues to observe five live demonstrations of Catalyst’s specialist services, with an additional presentation detailing a sixth.

Attendees gained valuable insights into drainage systems, off-mains drainage, water supply investigations, pipe moling and subsidence investigations, and innovative repair techniques, highlighting the company’s industry-leading capabilities.

Catalyst Managing Director Brad Jackson said: “We’re thrilled with the positive response to our training day and that industry colleagues could join us to celebrate our 10-year milestone.

“Sharing our expertise with clients and the broader insurance and loss adjusting industries through the Catalyst Training Academy is fundamental to how we operate. It equips claims professionals with the understanding they need to provide exceptional service to their customers.”

Tailored training for claims professionals

Since its inception in August 2014, Catalyst has grown into a market leading provider of specialist investigation, repair, and renewal services for the insurance and property management sectors.

Through the Catalyst Training Academy, the company offers tailored training programmes to help industry professionals understand the intricacies of below ground services, ultimately leading to better claims outcomes and improved customer satisfaction.

Paul Duddle, Operations Director, said: “Our expert-led training is comprehensive, and designed to support claims teams in making informed, technical decisions.

“Whether at a central location or regional offices, our courses can be integrated into ongoing professional development to ensure claims teams stay ahead with the latest techniques.”

Positive industry feedback

The event’s demonstrations were met with enthusiasm. Mike Russell, Engineering and Technical Manager at Davies Group, said: “Catalyst put on an excellent training event. Seeing these techniques in action provides a level of understanding that manuals and briefings simply can’t match.”

Ciaran Knight, Home Claims Team Leader at RSA, said: “The demonstrations immediately clarified our understanding of investigation and repair techniques. This experience will enhance our team’s ability to guide customers effectively.”

Lauren Manning, Senior Project Co-ordinator at Quadrassist, also praised the event, saying: “It was an enlightening day. Learning about these essential services first-hand will allow us to better support our colleagues in delivering market leading claims solutions.”

Catalyst was pleased with how invited guests also saw the advantage of collaborating on skills development and working in partnership, said Brad Jackson.

He added: “We always like to build productive relationships with our clients. We were pleased that so many of the guests also stayed into the evening to celebrate our anniversary. It’s only by working together that we’ve achieved this level of success.”

Book your training today

The Catalyst Training Academy offers a range of courses tailored for insurance claims and property management professionals, focusing on the specialised below ground services provided by Catalyst.

Training sessions can be customised to suit different organizational needs, whether as a one-time initiative or part of an ongoing development programme.

To book a course or discuss your team’s training needs, contact Catalyst Services UK at 0333 004 8008 or email [email protected].