Specialist service provider rebrands to build on rapid growth

Drainage, water supply and subsidence specialist Catalyst Claims has changed its name to Catalyst Services UK in a major brand refresh to support continued growth of its services for the insurance industry.

The multi-award-winning business, now in its eighth year, has launched a new website and a bold new brand identity reflecting its rapid growth and a desire to enhance its online presence.

Catalyst Services UK delivers investigation, repair and remediation services for insurance providers, with a strong focus on drainage and off-mains drainage, water supply systems, subsidence investigations, environmental services, and home emergency services.

Impressive growth

The company has achieved impressive organic growth since it was founded by its managing director, Brad Jackson, in 2014. Now employing 19 people, it expects to manage more than 5,000 claims in the current business year.

Turnover passed £1million in 2017 and reached £3.3m in August 2021, a 65% increase on the 2020 figure (£2million), and achieved at the height of the COVID-19 pandemic.

Brad Jackson said: “This is an exciting and important moment for us as a business, for our clients, customers and the increasing number of colleagues who work for us.

“We’ve come a long way since we launched the business, continuously adding new services and capabilities. Catalyst is financially robust and has a highly motivated, expanding team of experts.

“Now is the right time to refresh our brand so we remain firmly aligned with our insurance clients as they develop their own businesses and their expectations evolve in a rapidly changing service environment.”

Brad Jackson Catalyst Services Uk Managing Director

Expertise and experience

Catalyst, based in Delph, Greater Manchester, derives its name from its expressed purpose, to bring together all parties involved in an insurance claim – the client, customer, and a trusted contractor – to create an efficient, effective, and sustainable outcome for all concerned.

The company’s success is built on having a highly experienced senior management team, combining significant technical, operational and insurance expertise, and very well trained and motivated claims handlers. Service is delivered through a managed network of carefully vetted and audited contractors.

The success of this approach has resulted in Catalyst continuing to grow its portfolio of tier one insurance clients, while gaining recognition for innovation, responsiveness, and quality of service.

Award-winning service

In 2018, Brad Jackson was named as a finalist in the Rising Star category in the Post Claims Awards, one of five business and insurance industry awards Catalyst has been shortlisted for or won.

Also in 2018, it launched a new insurance sector apprenticeship scheme, developed in partnership with the Chartered Insurance Institute, which resulted in further recognition at the 2020 Post Claims Awards and 2020 British Insurance Awards.

Catalyst also continuously seeks to expand its service offering. The company launched a new home emergency drainage service in 2019 and a new home emergency heating and plumbing service in 2020, both well received by insurance clients.

Brad Jackson said: “Our new name and brand identity reflects our confidence as a service, our growth as a business, and the valued long-term partnerships we’re building with our insurance clients.

“The Catalyst brand is all about reacting positively to the challenges our insurance clients face, and resolving their customer’s claims rapidly and professionally, so they’re safe and happy.”