Gemma wins annual Catalyst Kudos Award for outstanding service

Customer service adviser Gemma Hyland has been recognised for her exceptional support for customers and colleagues during 2024 by being awarded the annual Catalyst Kudos Award.

She has won the accolade because of her brilliant customer service and the teamwork that has helped to create a high-performing workplace environment.

The quarterly Catalyst Kudos Award recognises colleagues who demonstrate outstanding performance and actively contribute to the success of the team to deliver excellent service for Catalyst Services UK’s clients and their customers.

Whether it is going the extra mile to resolve a client enquiry or a customer’s claim, helping a co-worker, or fostering team spirit, the award champions the qualities that make Catalyst a great place to work.

Consistent excellence

Catalyst Managing Director Brad Jackson said: “Gemma is a consistent high performer who has won numerous awards throughout her time at Catalyst. She has impressed everyone with her work over the recent months.

“Gemma is a true example of the qualities we value at Catalyst – professionalism, dedication, and teamwork. Although there were other strong contenders, everyone believes Gemma is a worthy winner.

“At Catalyst, we pride ourselves on fostering a culture of high performance and collaboration. The Catalyst Kudos Award is based on four core attributes: going the extra mile, assisting co-workers, providing excellent service, and maintaining a professional attitude.

“These values are at the heart of everything we do, and we’re pleased that Gemma’s contributions have been recognised in this way.”

Great team spirit

Gemma won the second Catalyst Kudos of the year after also winning it for the last quarter of 2023.

Brad Jackson said: “There are many other colleagues at Catalyst who embody the same dedication and team spirit. We all strive for excellence in delivering exceptional service to our clients.

“We’re proud of the team we’ve built at Catalyst and look forward to seeing what 2025 brings as we continue to celebrate the achievements of our colleagues and support each other every step of the way.”