Claims Team Leader

Job purpose

Responsible for quality and technical service delivery, ensuring client retention and service excellence, whilst building strong relationships with all stakeholders.

Supporting the Operations Manager to drive employee engagement and talent development ensuring people are in the right roles, while fostering a sense of teamwork, success, and positive morale.

Consistently deliver a high level of client service delivery in an effective and cost-efficient manner. The ideal candidate will have previous experience in successfully leading a team.

Job Types:

• Full-time
• Permanent

Key responsibilities include:

• Team leadership of Customer Service Advisors, Claims Handlers with the goal of ensuring the daily, weekly, and monthly team objectives  and KPIs are met
• Attend to quality audits, reports, and feedback
• Provide continuous training, ensuring the development and growth of the team members
• Assess, evaluate, and deliver team ‘1 to 1’s and KPI management
• Manage absence and performance management meetings
• Assist with recruitment, reviewing CV’s and completing employee interview
• Provide daily team support for queries and customer escalations
• Complaint Management
• Claims data management and MI reporting
• Technical report writing ability
• Continuous professional development and maintenance of Insurance Industry knowledge
• Ensure full compliance with all relevant regulation and legislation, including; Data Protection Law and Health & Safety Regulations

About us

We are a well-established, specialist, innovative company which is growing fast. We constantly require the right people to join our Catalyst family. We are an inclusive employer, with the wellbeing of our employees at the heart of everything we do. Come and join the Catalyst family and experience the difference.

Our values

• Focus
• Value
• Expertise
• Integrity
• Innovation
• Wellbeing