Claims Team Leader

Catalyst Services UK Ltd is a specialist supplier of underground and subsidence services throughout the UK.

Due to a period of continual growth we are looking to recruit another experienced Team Leader to join the Catalyst team.

Primary responsibilities include:

  • Provide day to leadership of a team of Customer Service Advisors & Claim Handlers, with the goal of helping them to achieve their daily, weekly, monthly objectives.
  • Complete quality auditing & feedback.
  • Provide ongoing training and development to team members.
  • Write & deliver team 1 to 1’s.
  • Complete absence/performance management meetings (where required).
  • Recruitment (including reviewing CV’s and completing staff interviews).
  • Assist with team queries and customer escalations (where required).

The ideal candidate will have previous experience in successfully leading a team and in completing the above primary responsibilities.

Technical training and the potential to become CII qualified will be provided.

Job Types:

  • Full-time
  • Permanent

Experience:

  • Team Leader/Team Manager: 3 years (required)
  • Customer service: 3 years (preferred)

Benefits:

  • Casual dress
  • Company pension
  • On-site parking
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:

  • Catalyst complies with all governmental Covid-19 guidelines.

Apply Now

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