Claims Team Leader

We’re seeking to recruit a skilled and experienced Claims Team Leader to head up our customer-focussed claims team. This is an exciting opportunity to join a successful and ambitious specialist business.

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Job purpose

Responsible for quality and technical service delivery, ensuring client retention and service excellence, whilst building strong relationships with all stakeholders.

Supporting the Operations Manager to drive employee engagement and talent development ensuring people are in the right roles, while fostering a sense of teamwork, success, and positive morale.

Consistently deliver a high level of client service delivery in an effective and cost-efficient manner. The ideal candidate will have previous experience in successfully leading a team.

Job Types:

Full-time
Permanent

Key responsibilities include:

Team leadership of Customer Service Advisors, Claims Handlers with the goal of ensuring the daily, weekly, and monthly team objectives and KPIs are met
Attend to quality audits, reports, and feedback
Provide continuous training, ensuring the development and growth of the team members
Assess, evaluate, and deliver team ‘1 to 1’s and KPI management
Manage absence and performance management meetings
Assist with recruitment, reviewing CV’s and completing employee interview
Provide daily team support for queries and customer escalations
Complaint Management
Claims data management and MI reporting
Technical report writing ability
Continuous professional development and maintenance of Insurance Industry knowledge
Ensure full compliance with all relevant regulation and legislation, including; Data Protection Law and Health & Safety Regulations

Experience, knowledge and skill

GCSE or equivalent (preferred)
Team Leader / Management experience (3 years)
Customer service (3 years)
Motivated to achieve results
Ability to work in fast paced environment against deadlines
Insurance Qualification/s
Excellent Communication skill (verbal and written)
Strong relationship skills
Good IT skills, Microsoft Office, Outlook, Excel, and Word
Technical Claims experience

Benefits

Catalyst Academy Training
Opportunity to progress and develop your skills
Support to achieve CII qualifications
Annual Salary review
Performance based Bonus Scheme
Smart casual dress code
Social events
Company pension
On-site parking
Work from home (Hybrid Model)
Employee wellness

About us

We are a well-established, specialist, innovative company which is growing fast. We constantly require the right people to join our Catalyst family. We are an inclusive employer, with the wellbeing of our employees at the heart of everything we do. Come and join the Catalyst family and experience the difference.