Claims Team Leader

We’re seeking to recruit a skilled and experienced Claims Team Leader to head up our customer-focussed claims team. This is an exciting opportunity to join a successful and ambitious specialist business.

Job purpose

Responsible for quality and technical service delivery, ensuring client retention and service excellence, whilst building strong relationships with all stakeholders.

Supporting the Operations Manager to drive employee engagement and talent development ensuring people are in the right roles, while fostering a sense of teamwork, success, and positive morale.

Consistently deliver a high level of client service delivery in an effective and cost-efficient manner. The ideal candidate will have previous experience in successfully leading a team.

Job Types:

  • Full-time
  • Permanent

Key responsibilities include:

  • Team leadership of Customer Service Advisors, Claims Handlers with the goal of ensuring the daily, weekly, and monthly team objectives  and KPIs are met
  • Attend to quality audits, reports, and feedback
  • Provide continuous training, ensuring the development and growth of the team members
  • Assess, evaluate, and deliver team ‘1 to 1’s and KPI management
  • Manage absence and performance management meetings
  • Assist with recruitment, reviewing CV’s and completing employee interview
  • Provide daily team support for queries and customer escalations
  • Complaint Management
  • Claims data management and MI reporting
  • Technical report writing ability
  • Continuous professional development and maintenance of Insurance Industry knowledge
  • Ensure full compliance with all relevant regulation and legislation, including; Data Protection Law and Health & Safety Regulations

Experience, knowledge and skill

  • GCSE or equivalent (preferred)
  • Team Leader / Management experience (3 years)
  • Customer service (3 years)
  • Motivated to achieve results
  • Ability to work in fast paced environment against deadlines
  • Insurance Qualification/s
  • Excellent Communication skill (verbal and written)
  • Strong relationship skills
  • Good IT skills, Microsoft Office, Outlook, Excel, and Word
  • Technical Claims experience


  • Catalyst Academy Training
  • Opportunity to progress and develop your skills
  • Support to achieve CII qualifications
  • Annual Salary review
  • Performance based Bonus Scheme
  • Smart casual dress code
  • Social events
  • Company pension
  • On-site parking
  • Work from home (Hybrid Model)
  • Employee wellness

About us

We are a well-established, specialist, innovative company which is growing fast. We constantly require the right people to join our Catalyst family. We are an inclusive employer, with the wellbeing of our employees at the heart of everything we do. Come and join the Catalyst family and experience the difference.

Our values

  • Focus
  • Value
  • Expertise
  • Integrity
  • Innovation
  • Wellbeing

Covid-19 consideration

All work is conducted in adherence with Government Guidelines

Apply Now

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