November 17, 2022
Drumroll please – the ILC Spot the Difference Winners Are…
We asked visitors to our stand at the I Love Claims Home and Property...
Customer Service Advisor
Catalyst Services UK Ltd, Delph Office. are recruiting a Customer Service Advisor, to join our customer focussed Claims Team. This is an exciting opportunity to join a specialist team.
JOB PURPOSE
Due to the growth and development within our team we are looking for a customer service driven, enthusiastic and motivated employee. Responsible for Customer Service Advice, you will be analytical and possess strong problem-solving abilities, whilst being able to think ‘out of the box.’ You will ensure client retention and service excellence, whilst building strong relationships with all stakeholders.
JOB TYPES
- Full-time
- Permanent
- Part-time
KEY RESPONSIBILITIES
- Data capture
- Updating the claims system
- Responding to email correspondence
- Inbound call assistance
- Liaising with clients, customers, insurance companies and network contractors to ensure claims progress efficiently and that all interested parties receive regular updates
Technical Training will be provided
EXPERIENCE, KNOWLEDGE, AND SKILL
- GCSE or equivalent (preferred)
- Customer service (1 year preferred)
- Support to achieve CII qualifications
- Customer service driven
- Motivated to achieve results
- Ability to work in fast paced environment against deadlines
- Excellent Communication skill (verbal and written)
- Strong relationship skills
- Good IT skills, Microsoft Office, Outlook, Excel, and Word
BENEFITS
- Catalyst Academy Training
- Opportunity to progress and develop your skills
- Annual Salary review
- Performance based Bonus Scheme
- Smart casual dress code
- Social events
- Company pension
- On-site parking
- Work from home (Hybrid Model)
- Employee wellness
ABOUT US
We are a well-established, specialist, innovative company which is growing fast. We constantly require the right people to join our Catalyst family. We are an inclusive employer, with the wellbeing of our employees at the heart of everything we do. Come and join the Catalyst family and experience the difference.
OUR VALUES
- Focus
- Value
- Expertise
- Integrity
- Innovation
- Wellbeing
COVID-19 CONSIDERATION
- All work is conducted in adherence with Government Guidelines
Apply Now
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