Customer Service Advisor

Catalyst Services UK Ltd, Delph Office. are recruiting a Customer Service Advisor, to join our customer focussed Claims Team. This is an exciting opportunity to join a specialist team.


JOB PURPOSE

Due to the growth and development within our team we are looking for a customer service driven, enthusiastic and motivated employee. Responsible for Customer Service Advice, you will be analytical and possess strong problem-solving abilities, whilst being able to think ‘out of the box.’ You will ensure client retention and service excellence, whilst building strong relationships with all stakeholders.

JOB TYPES

  • Full-time
  • Permanent

KEY RESPONSIBILITIES

  • Data capture
  • Updating the claims system
  • Responding to email correspondence
  • Inbound call assistance
  • Liaising with clients, customers, insurance companies and network contractors to ensure claims progress efficiently and that all interested parties receive regular updates

Technical Training will be provided

EXPERIENCE, KNOWLEDGE, AND SKILL

  • GCSE or equivalent (preferred)
  • Customer service (1 year preferred)
  • Support to achieve CII qualifications
  • Customer service driven
  • Motivated to achieve results
  • Ability to work in fast paced environment against deadlines
  • Excellent Communication skill (verbal and written)
  • Strong relationship skills
  • Good IT skills, Microsoft Office, Outlook, Excel, and Word

BENEFITS

  • Catalyst Academy Training
  • Opportunity to progress and develop your skills
  • Annual Salary review
  • Performance based Bonus Scheme
  • Smart casual dress code
  • Social events
  • Company pension
  • On-site parking
  • Work from home (Hybrid Model)
  • Employee wellness

ABOUT US

We are a well-established, specialist, innovative company which is growing fast. We constantly require the right people to join our Catalyst family. We are an inclusive employer, with the wellbeing of our employees at the heart of everything we do. Come and join the Catalyst family and experience the difference.

OUR VALUES

  • Focus
  • Value
  • Expertise
  • Integrity
  • Innovation
  • Wellbeing

COVID-19 CONSIDERATION

  • All work is conducted in adherence with Government Guidelines

Apply Now

Drop files here or
Accepted file types: doc, docx, pdf, Max. file size: 64 MB.
    Please upload your CV and covering letter in PDF/DOC format
    Address

    Latest News From Catalyst

    Helping business and domestic customers every day of the year

    Catalyst harnesses colleague power for new community fund

    Charity

    Catalyst harnesses colleague power for new community fund

    Insurance industry service provider Catalyst Services UK has launched an annual community fund to...

    Read More

    Leak detection guide gives best advice on winter pipe bursts

    Company News

    Leak detection guide gives best advice on winter pipe bursts

    With winter weather beginning to take hold, freezing temperatures can cause water pipes to...

    Read More

    Getting up to speed with AI in insurance at the ILC conference

    Company News

    Getting up to speed with AI in insurance at the ILC conference

    The Catalyst team left the latest I Love Claims conference excited by the possibilities...

    Read More

    From call to completion

    Our experienced team will help you every step of the way

    Read our Trustpilot Reviews

    Contact Form