Customer Service Advisor

Catalyst Services UK Ltd is a specialist supplier of underground and subsidence services throughout the UK.

Thanks to a period of continual growth we are looking to recruit customer focussed advisors to join the team.

Primary functions of the role are:

  • Data Entry / Updating the Claims System
  • Responding to Emails
  • Inbound call assistance
  • Liaising with customers, insurance companies and/or engineers to ensure that claims progress efficiently and that all parties receive regular updates

We are looking for people with strong problem solving abilities/able to think outside of the box, who are competent IT users (in particular Outlook, Word & Excel), who assimilate information quickly and enjoy working as part of a close knit team.

Technical training will be provided, along with the potential to become CII qualified.

Job Types:

  • Full-time
  • Part-time
  • Permanent

Part-time hours:

  • 37.5 per week

Additional pay:

  • Bonus scheme

Experience:

  • Customer service: 1 year (preferred)

Benefits:

  • Casual dress
  • On-site parking
  • Work from home

Schedule:

  • 8 hour shift
  • Monday to Friday

COVID-19 considerations:

Catalyst complies with all governmental Covid-19 safety recommendations.

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