Customer Service Advisor

Catalyst Services UK Ltd, Delph Office. are recruiting a Customer Service Advisor, to join our customer focussed Claims Team. This is an exciting opportunity to join a specialist team.

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JOB PURPOSE

Due to the growth and development within our team we are looking for a customer service driven, enthusiastic and motivated employee. Responsible for Customer Service Advice, you will be analytical and possess strong problem-solving abilities, whilst being able to think ‘out of the box.’ You will ensure client retention and service excellence, whilst building strong relationships with all stakeholders.

JOB TYPES

Full-time
Permanent
Part-time

KEY RESPONSIBILITIES

Data capture
Updating the claims system
Responding to email correspondence
Inbound call assistance
Liaising with clients, customers, insurance companies and network contractors to ensure claims progress efficiently and that all interested parties receive regular updates

Technical Training will be provided

EXPERIENCE, KNOWLEDGE, AND SKILL

GCSE or equivalent (preferred)
Customer service (1 year preferred)
Support to achieve CII qualifications
Customer service driven
Motivated to achieve results
Ability to work in fast paced environment against deadlines
Excellent Communication skill (verbal and written)
Strong relationship skills
Good IT skills, Microsoft Office, Outlook, Excel, and Word

BENEFITS

Catalyst Academy Training
Opportunity to progress and develop your skills
Annual Salary review
Performance based Bonus Scheme
Smart casual dress code
Social events
Company pension
On-site parking
Employee wellness

ABOUT US

We are a well-established, specialist, innovative company which is growing fast. We constantly require the right people to join our Catalyst family. We are an inclusive employer, with the wellbeing of our employees at the heart of everything we do. Come and join the Catalyst family and experience the difference.