Catalyst showcases training academy at ILC conference

Catalyst Services UK used its presence at the I Love Claims Home and Property Claims Conference 2024 to showcase the importance of training and technical knowledge for insurance professionals.

The company’s team was presenting training opportunities provided by its new Catalyst Training Academy, which offers a range of courses on underground services and related insurance claims issues.

Catalyst academy quiz

Delegates were invited to take part in a Catalyst Academy Challenge – a quiz that tested their knowledge about all aspects of Catalyst services, from drain surveying to subsidence investigation.

Training and technical knowledge were also central to the key themes of the ILC conference at the Telford International Centre – Sustainability, Surge and People – said Catalyst Managing Director Brad Jackson.

“Insurance claims teams that have the knowledge to make the right decisions and deliver the best service for claims customers will be best placed to meet our industry’s future challenges,” he added.

Climate change response

“Repair and maintenance of underground services, including drains, off-mains drainage systems, and water supply systems, as well as subsidence investigation – all services Catalyst delivers – are critical to our response to sustainable development in the face of climate change.

“These services are hidden underground and are inherently complicated, so can be a challenge for claims teams. Making claims handlers more confident in their decision-making is what the Catalyst Training Academy is all about.”

Catalyst, which is a home and property corporate partner for ILC, received an excellent response to the training academy concept at the conference, which attracted hundreds of delegates from across the UK, and internationally.

Flexible training options

The Catalyst Training Academy’s product training modules include:

The academy also offers a range of insurance training modules, including:

Training can be delivered in a range of settings – at Catalyst offices, client offices, through on-site or outdoor practical training, or via online webinars, minimising downtime for busy claims teams.

Building strong teams

Paul Duddle, Operations Director at Catalyst, said: “We want to take an active role in shaping the future of our industry by developing skills. We invest in our people, training them to be the best technical experts in the market.

“We can now offer this same tailored training to our clients and others in the industry so, together, we can build the strongest and most capable teams. Our mission is to raise the bar on quality and service delivery.”

Find out more

Talk to Catalyst about how the Catalyst Training Academy can help you develop your team. Email: [email protected]. Telephone: 0333 004 8008.