July 30, 2026
Dom does the double with second Kudos Award
Property Claims Handler Dom Weiss has proved he provides consistently excellent support for customers...
Illustrations
Our illustrations provide a visual explanation of off mains drainage methods, building subsidence, water service pipe responsibility and drainage pipe responsibility.
Building Subsidence
Subsidence is the vertical downward movement of a building foundation caused by loss of support of the site beneath the foundations.
It’s a serious problem and has many causes including leaking drains and sewers.
Off Mains Drainage
There are three commonly-used options for when wastewater cannot enter a mains sewage system.
Click here to find out more about cesspits, septic tanks and sewage treatment plants.
Water Pipe Responsibility
When pipes need repairing or replacing, it’s important to know who is responsible for them.
Click here to see illustrations where we explain who is responsible for each water service pipe depending on the type of property.
Drainage Responsibility
Similar to water pipes, it’s important to know who is responsible for which drainage pipes.
Click here to see illustrations explaining drainage responsibility and drainage misconnection risks.
Latest News From Catalyst
Helping business and domestic customers every day of the year
July 17, 2026
The heat is on – how climate change is impacting below ground services insurance claims
This summer’s heatwaves, and the climate change behind them, are putting homes and business...
June 23, 2026
All aboard! Next stop industry leading subsidence training
Insurance professionals were on track to significantly boost their understanding of one of the most complex property maintenance issues by attending the Subsidence Forum Training Day....