Catalyst case study – water leak detection and pipe repair

Catalyst Services UK teams have demonstrated the value of responding decisively to insurance claims after a policyholder was alarmed to find a water leak beneath their front drive.

The householder received a water bill much bigger than usual and carried out a waters supply isolation test. It indicated water was leaking somewhere along the property’s water supply pipe.

The property owner submitted an insurance claim, which the insurer forwarded to Catalyst to respond to. This resulted in Catalyst repairing the water supply pipe in a matter of hours.

How to delight claims customers

In a case study detailing the water leak repair claim journey, Catalyst showed the response could have been even faster if the policyholder had been available during a weekend between the first notification of loss and the repair being carried out.

There are three key reasons Catalyst’s call handlers always seek to respond in a timely way to claims they are tasked to resolve.

1. The customer is worried and, rightly, wants a fast response.
2. It ensures the problem is dealt with before it can become a bigger problem.
3. It is a component of using resources efficiently and effectively, and maximising customer satisfaction, which insurance clients value.

Robust systems and expert teams

In this case, Catalyst was notified of the claim on a Thursday and repaired the damaged water pipe as a first time fix the following Monday. If the weekend, when the customer was not at home, had not been in between, it could have been even quicker.

Being confident in setting high response standards for the thousands of claims Catalyst resolves every year requires robust systems, backed by advanced technology, used by expert call handlers working alongside equally-skilled and motivated field teams.

About Catalyst services

Catalyst delivers a comprehensive range of services to resolve claims for a growing number of insurance providers, insurance brokers, and loss adjusters.

They include: subsidence investigations, drainage surveys and repairs (mains and off-mains), water supply pipe repairs and replacement, water leak detection, and environmental services.

Talk to us today about how we can help.

Call: 0333 004 8008.

Or email: [email protected].