Claims handler Paris Middleton-Taylor has won Catalyst’s latest Kudos Award for her excellent teamwork and customer service.
Paris, pictured above left, received the third quarterly Kudos Award of the year having impressed her colleagues and Catalyst’s leadership team with her positive approach.
The awards are based on service scores, customer feedback, and colleague votes to identify Catalyst personnel with the best all-round performance.
This is the first time Paris has won a Kudos Award after joining Catalyst as a customer service advisor in May 2025 before progressing to become an insurance claims handler.
Catalyst Managing Director Brad Jackson, pictured above, said: “Paris has progressed brilliantly and is a highly-valued member of our claims team.
“She deliverers consistently good service for both our insurance clients and for their policyholders and finds time to go out of her way to help colleagues as well.”
A past winner of a Kudos Award, Accounts Administrator Grace Illingworth, pictured above right, also received a bottle of bubbly for her consistent support for the Kudos approach to building a positive team.
Brad Jackson said: “Grace is always ready to give praise where it’s due and positively endorses colleagues where they’ve helped others.
“This is particularly important as we’re a fast-growing team. Along with others, she exhibits a positive attitude that’s helps gel the team together.”
Catalyst delivers a comprehensive range of services to resolve claims for a growing number of insurance providers, brokers, and loss adjusters.
They include: subsidence investigations, drainage surveys and repairs (mains and off-mains), water supply pipe repairs and replacement, water leak detection, and environmental services.
Find out more about Catalyst Services. Telephone: 0333 004 8008. Email: [email protected]. Visit our careers page to view exciting claims handling roles Catalyst is looking to fill
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