Privacy Statement

About Us

Catalyst Services UK Ltd is committed to protecting the privacy and confidentiality of all individuals and takes its responsibilities regarding the security of data very seriously. We abide by the rules of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018 upheld by the Information Commissioner Officer (ICO).

Catalyst Services UK Ltd is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference 942818 for Claims Handling Only.

Registered address – Catalyst Services UK Ltd, Gatehead Business Park, Delph New Road, Oldham. OL3 5DE, Registered in England and Wales No: 09166356

Information collected via our website

We collect web usage information when you visit our website including information such as the date, time, page viewed or searched relating to your browsing activity. Where you have provided personal data we may collect web usage information to enable us to build a demographic profile.

We may also use web usage information to create statistical data regarding the use of our website. Where statistical data is produced we may then use that data to help us assess the effectiveness of marketing campaigns, develop and deliver services and information to improve the overall effectiveness of our website. We will also use IP addresses to analyse trends, track user’s movements and gather broad demographic information for our own internal use.

Within our website you can interact with us, if you so wish. Where you provide your personal data on our website we will always request your explicit consent to processing your personal data where there is no other lawful basis for the processing of that data.

Cookies

When you visit our website, we may store some information (commonly known as a cookie) on your computer. Cookies do not damage your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them. They cannot be accessed by other servers. You do not have to accept cookies. You can decide if you want to accept cookies by changing the settings on your browser to either accept, reject or notify you when a cookie is set. All cookies used by this website are used in accordance with current UK and EU Cookie Law.

Type of Cookie Purpose

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website. Like most websites, our site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us.

Linking to third party websites

We do not take responsibility for the privacy policies or practices of other sites, even where you access them using links from our website. You are advised to read the Privacy Notice of other websites prior to using them.

What information do we collect about you and why?

As a Claims Handling firm and as part of our service we will only collect information from you so that we can handle a claim on your behalf or on behalf of your insurer, such as your contact details, insurance policy details, payment card details and photos. When obtaining information from you we will do this face to face, phone, text, email or post. In addition, these details may be provided to us by your insurer. It is important that all the data we hold on you is accurate so that we handle your claim as efficiently as possible.

We do not write down or store any payment card details. We collect these details from you for the sole purpose of processing payments through Worldpay. For details of Worldpay’s Privacy Notice please visit https://www.worldpay.com/uk/worldpay-privacy-notice

Contact details received from a third party

Occasionally we may receive your contact details from a third-party Introducer who has referred your details to us. Where we receive your information from an Introducer we will request confirmation that they have obtained your consent before passing your details to us. We will also confirm that you are expecting and understand the nature of the call.

Information from other sources

We may obtain information from other sources such as public records, if required. This is to enable us to verify who you are or facts that you have told us are accurate.

How will we use this information?

We will only use your data in ways that you would reasonably expect us to, as detailed below.

We will use the information you provide to us to handle your insurance claim on your behalf. This will include taking details and where relevant, photographs of the property so that we may liaise with your Insurer on your behalf. Once the Insurer has agreed the scope of work to be completed we will then liaise with pre-vetted tradesman to put your property back to its original state.

As part of our service we will keep in contact with you to ensure that you are kept up to date on the claim and to ensure that you are happy with the service we provide.

The lawful basis on which we use this information

How we use your information (detailed above) we will do so using the lawful basis legitimate interests. We have decided upon this basis as it allows us to meet with the ICO and FCA rules and is the most suitable lawful basis for processing data to handle an insurance claim.

Who will it be shared with?

As stated above, we will share the information with your Insurer on your behalf. We will also share your data with tradesmen so that they can carry out the repairs needed to put your property back to its original state. We ensure that all tradesmen on our approved network have a contractual duty to Catalyst Services UK Ltd, as a processor of personal data we provide to them, to comply with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018

Where required we may forward your details onto regulatory authorities or fraud agencies where we have a legal obligation to do so to comply with our regulatory requirements or where fraud is suspected. We may do this under the lawful basis legal obligation.

What we will do to ensure the security of personal information

We will not share any of the information you provide to third parties for marketing purposes or store any of your information outside of the European Economic Area unless we have confirmation that security and processing of such data complies with EU laaw. The information you provide will be held securely by us regardless of whether the information is in electronic or physical format. We use leading technologies and security measures to safeguard your information and keep strict security standards to prevent any unauthorised access to it.

How long will we retain your data?

We will hold data for no longer than is necessary. Where we have handled an insurance claim on your behalf we will keep your file including your personal data on record for six years after conclusion of the claim, in line with our regulatory obligation with the FCA. Where we need to hold your file for longer than this then we will inform you of this.

What are your rights?

You have the right to:

Be informed about how we use, share and store your personal information;
Request access to the personal data we hold on you (also known as a Subject Access Request (SAR)). Where a SAR is requested we will respond promptly and within one month from the date we receive the request;
Request your personal data is amended if inaccurate or incomplete;
Request your personal data is erased where there is no compelling reason for its continued processing and we don’t have a legitimate interest to retain it;
Request that the processing of your data is restricted;
The right to object to your personal data being processed;
Rights in relation to automated decision making and profiling.

Where the processing of your data is based on your consent, you have the right to withdraw this consent at any time by contacting us by phone or email. We do not use automated decision making or profiling systems.

Marketing

Where we need your consent, we will ask for this separately. We do not use pre-ticked boxes or make assumptions that you have given your consent. Your consent must be freely given by positively opting in or making a clear affirmative action that you are giving your consent. We will do our very best to ensure you know exactly what you are consenting to and remind you that you may withdraw your consent at any time by contacting us by email or phone. Where consent is obtained a record of this will be made confirming what you have consented to, the time and date and how consent was obtained.

Right to complain

We hope that the service you receive from us is to the high standard you would expect. If at any point you are unhappy with the way we have used your data then please contact us using the details in “How to Contact Us” below. If you remain concerned about the way we collect or use your personal data, you can raise your concern with the Information Commissions Office (ICO) on 0303 123 1113. For further details you may visit the ICO website www.ico.org.uk

We will tend to disclose the complainant’s identity to whoever the complaint is about, however if you wish your identity to remain anonymous, we will try to respect that. We will keep your complaint on record for two years once closed or six years if it also relates to how we handled a claim and falls under the FCA ruling.

Changes to the information

We regularly review and, where necessary update our Privacy Notice. If we plan to use personal data for a new purpose our Privacy Notice will be updated, and you will be notified.