October 12, 2026
New Catalyst service guide – sharing the facts about off-mains drainage
Catalyst Services UK has a launched its latest service guide, providing accurate and authoritative...
Resource hub refresh puts expert technical advice at your fingertips
Insurance claims professionals now have faster access to the expert advice they need in a revised resources hub on the Catalyst Services UK website.
The facility gives the company’s insurance customers – plus property managers and property owners – clear, free-to-access facts about belowground services and insurance claims issues.
Information is arranged in slider sections which are easier to access and search, or can be quickly swiped through to reach topics required on mobile devices. The current sections are:
A resource for fact-checking and training
It means accessing authoritative information on subjects that range from water jetting to water leak detection, is easier than ever, says Catalyst Managing Director Brad Jackson.
He adds: “Catalyst has always been about sharing expertise and being as helpful as possible for our clients, other insurance claims industry partners, and property owners.
“That’s why we’ve updated our resource hub so people who need it can access up-to-date, accurate and useful technical information about issues that can be very complicated.
“Because of how the Catalyst resources hub is now designed, it will be easier for us to update it, and continue to build it into an even more valuable resource for our stakeholders.
“Insurance claims professionals need the right technical information to best advise and support policyholders. Our resources hub can be used for fact-checking or to support structured training.”
The resources hub is now split into sections – Catalyst service guides, service illustrations, service videos, and useful information, which includes a glossary of terms and a home environment checklist.
Topics covered within the resources hub included:
- Drainage networks
- Drainage pipe faults
- Sewer coding
- Off-mains drainage system installation
- Off-mains drainage regulation
- Subsidence investigations
- Leak detection
- Service pipe responsibility
A growing list of Catalyst service guides covers topics that include: water jetting, water leak detection, subsidence (in three parts) and off-mains drainage.
The off-mains drainage guide, the latest to be added, is in two parts, with the second part due to be published soon. Service guides on other topics are planned.
The guides are presented as Q&As, with detailed answers to key questions on topics insurance claims professionals frequently come across in their daily working lives.
Catalyst claims services
Catalyst delivers a comprehensive range of services to resolve claims for a growing number of insurance providers, brokers, and loss adjusters.
They include: subsidence investigations, drainage surveys and repairs (mains and off-mains), water supply pipe repairs and replacement, water leak detection, and environmental services.
Talk to us today about how we can help.
Call: 0333 004 8008.
Or email: [email protected].
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