December 20, 2024
What to do if your water pipes freeze or your drains flood
Watch out there’s an ice bomb on its way! Weather forecasters like to make...
Our illustrations provide a visual explanation of off mains drainage methods, building subsidence, water service pipe responsibility and drainage pipe responsibility.
It’s a serious problem and has many causes including leaking drains and sewers.
Click here for more detail.
Click here to find out more about cesspits, septic tanks and sewage treatment plants.
Click here to see illustrations where we explain who is responsible for each water service pipe depending on the type of property.
Click here to see illustrations explaining drainage responsibility and drainage misconnection risks.
Helping business and domestic customers every day of the year
December 20, 2024
What to do if your water pipes freeze or your drains flood
Watch out there’s an ice bomb on its way! Weather forecasters like to make...
December 18, 2024
Urooj wins at the double with two Catalyst Kudos Awards
‘Unwavering professionalism’ has contributed to Customer Service Advisor Urooj Chaudhry winning Catalyst Kudos Awards...
December 18, 2024
Gemma wins annual Catalyst Kudos Award for outstanding service
Customer service adviser Gemma Hyland has been recognised for her exceptional support for customers...